PREAMBLE & ACCEPTANCE OF TERMS

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These Terms of Service, No-Show Policy, and Refund Policy (collectively, "Agreement") constitute a legally binding contract between Around The Way Girl LLC ("Company," "we," "us," or "our"), including its divisions Abeona Adiona and Seasoned Souls (collectively, "ATWG"), a Virginia limited liability company, and you, whether as an individual customer, authorized representative, or contracting entity ("Client," "Rider," or "you"). By booking, scheduling, or utilizing any transportation service offered by Around The Way Girl LLC, Abeona Adiona, or Seasoned Souls, you unconditionally accept and agree to be bound by every provision of this Agreement.

 

If you do not agree to these terms in their entirety, you must immediately cease use of our services and website located at https://aroundthewaygirl.us. Continued use after any posted revision constitutes acceptance of the revised terms. Around The Way Girl LLC reserves the right to amend this Agreement at any time without prior individual notice; it is your responsibility to review the current version before each booking.

 

⚠ THIS AGREEMENT CONTAINS A LIMITATION OF LIABILITY CLAUSE, A DISCLAIMER OF WARRANTIES, AND AN EXPRESS ACKNOWLEDGMENT THAT AROUND THE WAY GIRL LLC MAKES NO GUARANTEES REGARDING ARRIVAL OR DEPARTURE TIMES. PLEASE READ THIS AGREEMENT CAREFULLY IN ITS ENTIRETY.

 

SECTION 1 — COMPANY INFORMATION

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Around The Way Girl LLC ("ATWG") is a Virginia-based transportation company providing person-centered non-emergency transportation services through its divisions, including Abeona Adiona and Seasoned Souls. Our principal place of business is:

 

Around The Way Girl LLC

11 S. 12th Street, Richmond, Virginia 23219

Phone: (844) 466-2894

Email: info@aroundthewaygirl.us

Website: https://aroundthewaygirl.us

 

SECTION 2 — SCOPE OF SERVICES

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Around The Way Girl LLC, operating as ATWG and through its divisions Abeona Adiona and Seasoned Souls, provides the following non-emergency transportation services within its designated service areas:

 

• General transportation for individuals and groups

• Senior citizen and convalescence transportation

• Medical appointment transportation (pick-up and drop-off)

• Pharmacy pick-up and delivery services

• Airport transfers to and from Richmond International Airport (RIC), Dulles International Airport, and Ronald Reagan Washington National Airport

 

Service areas include Richmond, Virginia; Richmond International Airport (RIC); Washington, D.C. metropolitan area; Dulles and Reagan National Airport corridors; and surrounding communities as determined by the Company at its sole discretion. The Company reserves the right to modify, suspend, or discontinue any service, route, or coverage area at any time without notice.

 

SECTION 3 — BOOKING & RESERVATIONS

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3.1  Reservation Requirement

All transportation services must be booked in advance through authorized booking channels provided by Around The Way Girl LLC. Walk-up, on-demand, or unscheduled ride requests are not guaranteed and will be fulfilled only at the Company's sole discretion and subject to availability.

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3.2  Accurate Information Obligation

The Client is solely responsible for providing complete, accurate, and current booking information including, without limitation: pickup location, drop-off location, date, time, number of passengers, any special needs or equipment requirements (e.g., wheelchair accessibility), and contact information. Around The Way Girl LLC assumes no liability for missed, delayed, or incomplete transportation arising from inaccurate or incomplete information provided by the Client.

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3.3  Confirmation

A reservation is not confirmed until the Client receives an explicit written or electronic confirmation from Around The Way Girl LLC. Verbal acknowledgments alone do not constitute a confirmed reservation. The Client is responsible for retaining all confirmation communications.

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3.4  Booking Modifications

Any modification to a confirmed booking must be requested no fewer than twenty-four (24) hours prior to the scheduled pickup time. Modification requests submitted with less than twenty-four (24) hours' notice are subject to denial or may incur additional charges at the Company's discretion. The Company is not obligated to accommodate any modification request.

 

 

 

SECTION 4 — DISCLAIMER: NO GUARANTEE OF TIME OR SCHEDULE

 

⚠ AROUND THE WAY GIRL LLC EXPRESSLY DISCLAIMS ANY AND ALL GUARANTEES, WARRANTIES, OR REPRESENTATIONS — WHETHER EXPRESS OR IMPLIED — REGARDING THE ARRIVAL TIME, DEPARTURE TIME, TRANSIT TIME, OR ESTIMATED TIME OF ARRIVAL (ETA) FOR ANY TRANSPORTATION SERVICE.

 

4.1  Scheduled pickup and drop-off times provided at the time of booking are estimates only. They are not contractual commitments, guarantees, or warranties of any kind. Actual service times may vary materially from estimated times due to, but not limited to: Acts of God, traffic conditions, road closures, weather events, accidents, vehicle availability, driver availability, force majeure events, or any other circumstance within or outside the Company's control.

 

4.2  The Client acknowledges and agrees that Around The Way Girl LLC shall bear no liability whatsoever for any damages, losses, costs, or consequential harms arising from or related to delays, including without limitation: missed flights, missed medical appointments, missed connections, lost wages, hotel fees, rebooking fees, or any other downstream expense or inconvenience attributable to a late or delayed service.

 

4.3  Clients scheduling time-sensitive travel — including but not limited to airport departures, scheduled medical procedures, legal proceedings, or other appointments with firm deadlines — are strongly advised to book the earliest available service window and to allow significant buffer time. The Company accepts no responsibility for the consequences of insufficient scheduling buffers chosen by the Client.

 

4.4  The Company will make commercially reasonable efforts to fulfill scheduled services in a timely and professional manner; however, such efforts do not constitute a guarantee and do not create any enforceable right to on-time service.

 

SECTION 5 — CLIENT OBLIGATIONS & CONDUCT

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5.1  Readiness at Pickup

The Client and all passengers must be ready at the confirmed pickup location at or before the scheduled pickup time. Drivers are authorized to wait no longer than ten (10) minutes past the scheduled pickup time before the trip is classified as a No-Show (see Section 6). The Company is not obligated to re-dispatch a driver or issue a credit for delays caused by the Client's unreadiness.

 

5.2  Respectful Conduct

Clients and passengers are required to treat all Company drivers and staff with dignity and respect at all times. Abusive, threatening, harassing, or discriminatory behavior toward any driver or staff member will result in immediate termination of service without refund and may result in permanent suspension of booking privileges. The Company reserves the sole right to assess and act upon such incidents.

 

5.3  Vehicle Care

Clients are responsible for any damage to Company vehicles caused by themselves or their passengers. Clients will be charged the full cost of repair, cleaning, or replacement at the Company's prevailing rates. Excessive soiling of a vehicle (e.g., spillage, bodily fluids) will incur a minimum cleaning fee of One Hundred Dollars ($100.00), in addition to any direct cleaning costs, regardless of whether the trip is completed.

 

5.4  Seatbelts & Safety

All passengers are required to wear seatbelts at all times while the vehicle is in motion. Refusal to comply with seatbelt requirements or any lawful safety directive issued by the driver constitutes grounds for immediate termination of the trip without refund.

 

5.5  Prohibited Items & Activities

The following are strictly prohibited in any Company vehicle: firearms and weapons of any kind; controlled substances not prescribed to the passenger; consumption of alcohol unless otherwise specifically authorized in writing; smoking, vaping, or use of any tobacco or cannabis product; and transportation of items that are illegal, hazardous, or pose a safety risk. Violation of these prohibitions may result in immediate termination of the trip, forfeiture of all payments, and notification of law enforcement authorities.

 

 

SECTION 6 — NO-SHOW POLICY

 

⚠ A NO-SHOW WILL RESULT IN FORFEITURE OF ANY PREPAID BOOKING FEES. NO EXCEPTIONS WILL BE MADE.

 

6.1  Definition of a No-Show

A "No-Show" occurs when any of the following circumstances apply:

 

• The Client and/or passenger(s) fail to appear at the confirmed pickup location within ten (10) minutes of the scheduled pickup time;

• The Client cancels a booking with fewer than two (2) hours' notice prior to the scheduled pickup time;

• The Client or passenger(s) are unreachable by the driver or dispatch at the time of pickup after reasonable attempts to make contact;

• The Client provides an incorrect, inaccessible, or unverifiable pickup address that prevents the driver from completing the pickup within the ten (10)-minute grace period;

• Access to the pickup location is blocked, gated, or otherwise inaccessible and the Client cannot be reached to remedy the situation within the grace period.

 

6.2  No-Show Fees

In the event of a No-Show, the following fees shall apply immediately and are non-refundable:

 

• 100% of the pre-booked trip fare is forfeited and non-refundable;

• For trips that are part of a recurring or multi-trip arrangement, each individual No-Show trip will be charged at the full per-trip rate;

• Any out-of-pocket costs incurred by the Company in dispatching a driver to the pickup location — including but not limited to fuel, tolls, and driver compensation — are incorporated into the forfeited fare and will not be itemized as a separate charge.

 

6.3  After-Grace-Period Wait Time Charges

In instances where the driver agrees, in their sole discretion, to wait beyond the ten (10)-minute grace period at the Client's request or at Company dispatch's authorization, the Client shall be charged an after-grace wait time fee of $0.75 (Seventy-Five Cents) per minute for every minute beyond the ten (10)-minute grace period. This charge is in addition to the full trip fare and shall be billed to the payment method on file.

 

6.4  Driver No-Show / Service Failure

In the rare event that a confirmed driver fails to arrive and the Company cannot provide a reasonably prompt substitute driver, the Client may be eligible for a credit toward a future booking, at the Company's sole and exclusive discretion. This credit is the Client's sole and exclusive remedy in the event of a driver no-show attributable to the Company. Under no circumstances shall the Company be liable for any consequential, incidental, or indirect damages arising from a driver no-show.

 

6.5  Accumulated No-Shows

Clients who accumulate two (2) or more No-Shows within any rolling sixty (60)-day period may be subject to: (a) a prepayment requirement for all future bookings; (b) temporary suspension of booking privileges; or (c) permanent termination of service at the Company's sole discretion. The Company will notify the Client of any such action by email or phone

 

SECTION 7 — CANCELLATION POLICY

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7.1  Client-Initiated Cancellations

Clients may cancel a confirmed booking according to the following schedule. All times refer to hours prior to the scheduled pickup time:

 

Notice Period Before Pickup

Cancellation Fee / Refund

More than 24 hours

No cancellation fee; full credit issued (see Section 8)

2 to 24 hours

50% cancellation fee; 50% service credit only (no cash refund)

Less than 2 hours / No-Show

100% forfeiture — no credit, no refund

 

7.2  Company-Initiated Cancellations

Around The Way Girl LLC reserves the right to cancel any booking at any time for any reason, including without limitation: unsafe weather conditions, vehicle mechanical failure, road closures, driver emergency, or force majeure events. In such cases, the Client will be notified as promptly as practicable and offered a rebooking or a full service credit. A cash refund may be issued at the Company's sole discretion. The Company shall have no further liability to the Client arising from a Company-initiated cancellation.

 

SECTION 8 — REFUND POLICY

 

⚠ ALL SALES ARE FINAL. REFUNDS ARE NOT GUARANTEED AND ARE ISSUED SOLELY AT THE DISCRETION OF AROUND THE WAY GIRL LLC. SERVICE CREDITS ARE NOT CASH EQUIVALENTS AND CARRY NO MONETARY VALUE.

 

8.1  General Refund Policy

Around The Way Girl LLC operates a strict no-refund policy as its default standard. Payment made for any transportation service is considered earned upon confirmation of booking. The Company may, in its sole and absolute discretion, issue service credits or partial refunds under limited circumstances as described below. The issuance of a refund or credit in one instance shall not obligate the Company to issue refunds or credits in any future instance.

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8.2  Eligible Circumstances for Refund Review

A request for refund or service credit may be reviewed — but is not guaranteed — under the following circumstances only:

 

• The Company cancels a confirmed booking and is unable to provide a substitute service within a reasonable timeframe;

• A verifiable duplicate charge is identified on the Client's account;

• The Company confirms that the pickup never occurred due solely to a documented Company-side error (e.g., driver dispatched to wrong confirmed address due to Company input error, not Client error).

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8.3  Non-Refundable Items

The following are expressly non-refundable under all circumstances:

 

• All No-Show fees (see Section 6);

• All cancellation fees incurred per Section 7.1;

• After-grace wait time charges;

• Booking convenience or processing fees;

• Fees associated with vehicle cleaning, damage, or soiling;

• Partial trips where service was terminated due to Client or passenger misconduct;

• Services rendered in full, even if the Client was dissatisfied with the experience.

 

8.4  Service Credits

Where a service credit is issued, it shall be applied to a future booking with Around The Way Girl LLC. Service credits: (a) have no cash value and cannot be redeemed for cash; (b) are non-transferable; (c) expire twelve (12) months from the date of issuance; (d) cannot be applied retroactively to past bookings; and (e) are subject to availability of service at the time of redemption.

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8.5  Refund Request Procedure

All refund or credit requests must be submitted in writing within five (5) calendar days of the date of the disputed booking or charge. Requests must be sent to info@aroundthewaygirl.us and must include: the Client's full name; the booking confirmation number; the scheduled service date and time; a detailed description of the basis for the refund request; and any supporting documentation. Requests not submitted within the five (5)-day window will be automatically denied without review. The Company will respond to timely and complete refund requests within ten (10) business days.

 

8.6  Chargebacks & Payment Disputes

The Client agrees to contact Around The Way Girl LLC directly to resolve any billing dispute before initiating a chargeback or payment dispute with any bank, card issuer, or payment processor. Initiation of a chargeback without first exhausting the Company's dispute resolution process constitutes a material breach of this Agreement. In the event of a chargeback, the Company reserves the right to: (a) provide the payment processor with all relevant documentation including this Agreement and booking records; (b) permanently terminate the Client's booking privileges; and (c) pursue recovery of any amounts reversed plus any associated chargeback fees.

 

 

SECTION 9 — PAYMENT TERMS

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9.1  Payment Requirement

Full payment is required at the time of booking unless a pre-approved credit arrangement has been established in writing by an authorized representative of Around The Way Girl LLC. Accepted forms of payment are published on the Company's website and are subject to change without notice.

 

9.2  Pricing

All prices are quoted in U.S. Dollars. Pricing is subject to change at any time without advance notice. The fare confirmed at the time of booking applies to that booking only. After-grace wait time charges, cleaning fees, damage assessments, and any other incidental charges are assessed and billed separately to the payment method on file.

 

9.3  Prepayment for High-Risk Clients

Clients with documented No-Show history or outstanding balances may be required to prepay the full estimated fare — including any applicable surcharges — before a booking is confirmed. The Company reserves the right to implement this requirement at any time and to any Client at its sole discretion.

 

SECTION 10 — LIMITATION OF LIABILITY

10.1  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AROUND THE WAY GIRL LLC, ITS OWNERS, MEMBERS, OFFICERS, DRIVERS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, PERSONAL INJURY (EXCEPT AS PROVIDED BY APPLICABLE VIRGINIA LAW), OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO: (A) YOUR USE OR INABILITY TO USE OUR SERVICES; (B) ANY DELAY, FAILURE TO PERFORM, OR INTERRUPTION OF SERVICE; OR (C) ANY THIRD-PARTY ACTIONS OR CONDUCT.

 

10.2  IN NO EVENT SHALL THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO ANY CLIENT EXCEED THE AMOUNT ACTUALLY PAID BY THAT CLIENT TO THE COMPANY FOR THE SPECIFIC TRIP OR SERVICE FROM WHICH THE CLAIM ARISES.

 

10.3  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

 

SECTION 11 — DISCLAIMER OF WARRANTIES

AROUND THE WAY GIRL LLC PROVIDES ALL SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING. THE COMPANY MAKES NO WARRANTY THAT SERVICES WILL MEET YOUR REQUIREMENTS, BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR ACHIEVE ANY PARTICULAR RESULT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

 

SECTION 12 — INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Around The Way Girl LLC and its members, officers, employees, agents, drivers, and contractors from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or inability to use the Company's services; (b) your violation of this Agreement; (c) your violation of any law, regulation, or third-party right; (d) any misrepresentation made by you in connection with a booking; or (e) the conduct of any passenger traveling under your booking. This indemnification obligation survives termination of this Agreement.

 

SECTION 13 — GOVERNING LAW & DISPUTE RESOLUTION

 

13.1  Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-law provisions. Any dispute arising under or related to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Richmond, Virginia, and the parties hereby irrevocably consent to personal jurisdiction in such courts.

 

13.2  Informal Resolution

Before initiating any formal legal proceeding, the parties agree to attempt in good faith to resolve any dispute informally by contacting Around The Way Girl LLC at info@aroundthewaygirl.us and providing a detailed written description of the dispute. The parties will endeavor to resolve the dispute within thirty (30) days of receipt of the written notice.

 

13.3  Waiver of Class Action

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION AGAINST AROUND THE WAY GIRL LLC.

 

SECTION 14 — PRIVACY & DATA

By booking services with Around The Way Girl LLC, you consent to the collection, use, and storage of your personal information (name, contact information, pickup/drop-off addresses, payment information, and trip history) as necessary to provide transportation services, process payments, communicate with you regarding bookings, and improve Company operations. The Company does not sell personal information to third parties. Data may be shared with drivers and operational partners solely to fulfill booked services. For questions regarding data practices, contact info@aroundthewaygirl.us.

 

SECTION 15 — GENERAL PROVISIONS

 

15.1  Entire Agreement

This Agreement constitutes the entire agreement between the Client and Around The Way Girl LLC with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

 

15.2  Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

 

15.3  No Waiver

Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of the Company's right to enforce such provision in the future or any other provision of this Agreement.

 

15.4  Assignment

The Client may not assign or transfer any rights or obligations under this Agreement without the prior written consent of Around The Way Girl LLC. The Company may assign this Agreement at any time without notice or consent.

 

15.5  Force Majeure

The Company shall not be liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, governmental restrictions, civil unrest, extreme weather, power outages, or transportation network failures.

 

15.6  Amendments

The Company reserves the right to revise this Agreement at any time. Revisions are effective immediately upon posting to aroundthewaygirl.us. Your continued use of Company services following any revision constitutes your binding acceptance of the revised terms.

 

15.7  Contact

For questions regarding this Agreement, please contact:

 

Around The Way Girl LLC

11 S. 12th Street, Richmond, Virginia 23219

Email: info@aroundthewaygirl.us

Phone: (844) 466-2894

https://aroundthewaygirl.us